31 Days 31 Tips - Complete List

- Wednesday, September 14, 2011

During August we posted daily tips on investigations on our website, facebook and twitter. Here is the complete list of those tips.

31 Days 31 Tips

 Tip 1 – Silence is an interviewer’s best friend

Tip 2 – Don’t assume anything

Tip 3 – If in doubt ask

Tip 4 – Consider each case on its merits

Tip 5 – Be warm and neutral

Tip 6 – Respect cultural difference

Tip 7 – Start your questions with “tell me what….”

Tip 8 – Know the purpose of your investigation

Tip 9 – Draft a terms of reference

Tip 10 – Make a written investigation plan and update it as you go

Tip 11 – Credibility is only an issue when the facts aren’t clear

Tip 12 – Get specifics from complainants

Tip 13 – Include time, date , place in allegations

Tip 14 – Everyone has a right to silence in regard to criminal conduct

Tip 15 – Invite witnesses to bring a support person

Tip 16 – Keep complainants and respondents informed during the investigation

Tip 17 – Ensure the chain of evidence for digital data

Tip 18 – Digital data can be manipulated

Tip 19 – Second hand accounts can be used but are less reliable than fist hand accounts

Tip 20 – Give respondents enough time to respond

Tip 21 – Give respondents enough information to respond

Tip 22 – Verify signature on documents if you going to rely on them

Tip 23 – Provide support services for all parties to an investigation

Tip 24 – Avoid advocating for either side before the investigation is complete

Tip 25 – Don’t comment on the outcome until the report is approved

Tip 26 – Move the respondent not the complainant

Tip 27 – Ask witnesses to sign all notes/statements or records of interviews

Tip 28 – Only suspend a person during an investigation where serious misconduct is likely to have occurred

Tip 29 – Know your policy and process before you start

Tip 30 – Don’t promise confidentiality if you can’t guarantee it

Tip 31 – Decide who will get a copy of your report before you write it.

 

Investigating Workplace Bullying

- Tuesday, July 12, 2011
Radion National has just aired an excellent report on the challenges facing people investigating workplace bullying. The discussion covers Brodie's Law in Victoria but also the issues for WorkSafe in making determinations in bullying cases. 

Recommended listening